Self Help / Troubleshooting
This page is the technology equivalent of the old child-birthing book ‘What To Do Before the Doctor Comes’…
If you haven’t already, please give us a call FIRST and, if we’re not available (usually on another line or working in rooms),
leave us a message and we’ll look into the issue and contact you as soon as possible.
Then, if you’re so inclined, please browse through this list of common issues and potential solutions.
If you are able to resolve the issue on your own, please give us a call or send an email so we can remove your issue from our list.
Please click the links below to jump to that section…
COMPUTER TROUBLESHOOTING CHECKLIST
Although some of these possible solutions seem trivial, they are often overlooked.
Check off those problems you have attempted to solve. This will be useful when requesting repair.
(blinking green light or red light on right side of Smartboard)
SmartTech advises that it is imperative that the proper start-up sequence be utilized.
Solid green means it’s connected and should be working.
If the Smartboard is connected to an all-in-one desktop BUT the calibration appears on the computer screen rather than the Smartboard,
pressing the calibration button again should move it to the board.
Now calibrate normally and writing and touch should resume on the board.
(and may have been turned on AFTER the computer).
(this is separate from the power to the projector).
Always log off at the end of the day…
AND so no one has access to your files or can send email disguised as you.
Leave computers turned on…
Lock your computer…
… you can quickly secure your computer by pressing and holding the Windows key on your keyboard and tapping the ‘L’ (for ‘lock’).